Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Vivienne Natural Living. Throughout the site, the terms “we”, “us” and “our” refer to Vivienne Natural Living.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies posted on our website.
Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use our website or services.
SECTION 1 – ONLINE STORE TERMS
You must be at least the age of majority in your province, state, or jurisdiction of residence, or have the permission of a parent or legal guardian, to use this website or purchase products from us.
You may not use our products or services for any unlawful or unauthorized purpose, or violate any applicable laws through your use of our website.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service or cancel an order where reasonably necessary, including in cases involving suspected fraud, unlawful activity, payment issues, misuse of our website, pricing errors, inventory errors, or other circumstances affecting our ability to fulfil an order, subject to applicable law.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without our prior written permission.
Headings used in these Terms are included for convenience only and do not affect the interpretation of these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that information on our website is accurate and current.
However, information may occasionally contain errors, omissions, or outdated information. We reserve the right to correct or update information at any time, subject to applicable law.
You should not rely solely on general website content where professional or specialized advice is required.
SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES
Product prices, availability, packaging, and other product information may change from time to time.
We reserve the right to modify or discontinue products or services, subject to applicable law.
Any price applicable to an order will be the price presented at the time the order is placed, subject to correction of obvious errors and applicable consumer protection requirements.
SECTION 5 – PRODUCTS AND SERVICES
We make reasonable efforts to display our products, colours, packaging, sizes, and other characteristics as accurately as possible.
Because products may be handmade or produced in batches, minor variations in colour, appearance, scent, texture, shape, or packaging may occur.
We reserve the right to limit quantities or discontinue products where reasonably necessary.
Nothing in this section limits any rights or remedies available to consumers under applicable law.
SECTION 6 – PERSONAL CARE PRODUCTS
Our soaps, body products, and other personal care products are intended for ordinary external use unless specifically stated otherwise.
Information provided on our website is for general informational purposes only and is not intended to diagnose, treat, cure, or prevent any medical condition and is not a substitute for professional medical advice.
Customers are responsible for reviewing product ingredients before use, particularly where allergies, sensitivities, or other individual concerns may exist.
Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.
SECTION 7 – ORDERS
Placing an order constitutes an offer to purchase.
We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, pricing or inventory errors, payment issues, or inability to fulfil the order.
An order is considered accepted when payment has been successfully processed and the order has been confirmed.
Please review your order carefully before submitting it. Requests to modify or cancel an order may not be possible once fulfilment has begun.
SECTION 8 – BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete, and accurate billing, payment, shipping, and contact information for your purchases.
You agree to promptly update information where necessary so that we can complete your transaction and contact you regarding your order.
We reserve the right to cancel or delay an order where payment or customer information cannot be verified, subject to applicable law.
SECTION 9 – PRICES, TAXES AND OTHER CHARGES
Prices are displayed as indicated on our website.
Applicable taxes, shipping charges, duties, customs fees, brokerage fees, or other charges may apply depending on the destination and nature of the order.
Required charges will be disclosed in accordance with applicable law before the transaction is completed.
SECTION 10 – SHIPPING AND DELIVERY
Shipping and delivery dates are estimates unless otherwise expressly stated or required by applicable law.
Delivery may be affected by carriers, customs authorities, weather, service interruptions, incorrect delivery information, or other circumstances outside our reasonable control.
Nothing in this section limits any statutory rights relating to delivery deadlines, cancellation, refunds, or distance sales contracts.
Additional information is available in our Shipping Policy.
SECTION 11 – RETURNS, EXCHANGES AND REFUNDS
Returns, exchanges, replacements, and refunds are governed by our Return and Refund Policy and applicable law.
Our store policies do not limit or exclude any cancellation, refund, return, or other rights that a consumer is entitled to under applicable consumer protection law.
SECTION 12 – OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to tools, applications, services, or features supplied by third parties.
We do not control all third-party tools and cannot guarantee their continued availability, performance, or security.
Your use of third-party tools may also be governed by the terms and privacy policies of those third parties.
SECTION 13 – THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the content, accuracy, privacy practices, products, services, or activities of third-party websites.
You should review the policies and terms of any third-party website before entering into a transaction with that third party.
SECTION 14 – SHOPIFY
Our online store is hosted on Shopify, which provides the ecommerce platform that enables us to sell products and services online.
Purchases made from our store are transactions between you and Vivienne Natural Living. Shopify is not the seller of our products.
Shopify and related service providers may process information necessary to operate the ecommerce platform, payment services, security systems, and other store functions, as described in applicable privacy notices.
SECTION 15 – PRIVACY AND PERSONAL INFORMATION
Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy and applicable privacy laws.
Certain information may be processed by Shopify, payment processors, shipping providers, and other service providers necessary to operate our business and fulfil customer orders.
Please review our Privacy Policy for additional information.
SECTION 16 – CUSTOMER COMMENTS, REVIEWS AND SUBMISSIONS
If you voluntarily submit reviews, photographs, comments, feedback, suggestions, or other content to us, you represent that you have the right to provide that material.
You agree that submitted content must not violate another person’s intellectual property, privacy, publicity, or other legal rights.
You grant us permission to use voluntarily submitted reviews and feedback for reasonable business and promotional purposes, subject to applicable law.
You remain responsible for the content you submit.
SECTION 17 – INTELLECTUAL PROPERTY
Unless otherwise stated, our website content, including our business name, logos, product names, designs, photographs, graphics, written material, packaging concepts, and other content, is owned by or licensed to Vivienne Natural Living and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, sell, commercially exploit, or use our intellectual property without prior written permission.
SECTION 18 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping, or other matters.
We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary and permitted by law.
Nothing in this section limits any consumer rights arising under applicable law.
SECTION 19 – PROHIBITED USES
You may not use our website or services:
(a) for unlawful or fraudulent purposes;
(b) to violate intellectual property, privacy, or other legal rights;
(c) to transmit malicious code or interfere with website security;
(d) to collect or misuse personal information unlawfully;
(e) to impersonate another person or misrepresent your identity;
(f) to engage in abusive, deceptive, harmful, or malicious conduct; or
(g) in any other manner that violates applicable law.
We may suspend or terminate access where these Terms are violated, subject to applicable law.
SECTION 20 – DISCLAIMER OF WARRANTIES
To the extent permitted by applicable law, our website and online services are provided on an “as is” and “as available” basis.
We do not guarantee that website access will always be uninterrupted, timely, secure, or error-free.
Nothing in these Terms excludes, restricts, or modifies warranties, guarantees, consumer rights, or remedies that cannot legally be excluded or restricted.
SECTION 21 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Vivienne Natural Living will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of our website or services.
This limitation does not apply where liability cannot legally be excluded or limited.
Nothing in this section limits any non-waivable rights or remedies available under applicable consumer protection law.
SECTION 22 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold Vivienne Natural Living harmless from third-party claims, liabilities, losses, or reasonable costs arising directly from:
(a) your unlawful use of our website or services;
(b) your material violation of these Terms; or
(c) your infringement of another party’s legal rights.
This section does not apply to the extent a claim arises from our own unlawful conduct or where indemnification cannot legally be required.
SECTION 23 – SEVERABILITY, WAIVER AND TERMINATION
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.
Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.
These Terms remain effective unless terminated by you or us. You may stop using our website at any time.
We may suspend or terminate access where reasonably necessary because of a material violation of these Terms or unlawful activity, subject to applicable law.
SECTION 24 – ENTIRE AGREEMENT, GOVERNING LAW AND CHANGES
These Terms, together with our policies posted on the website, constitute the agreement governing your use of our website and services, subject to mandatory rights provided by applicable law.
These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.
Any dispute relating to these Terms will be subject to the courts of British Columbia, except where applicable consumer protection or other mandatory law provides otherwise.
We may update these Terms from time to time to reflect changes to our business, website, services, or legal requirements.
The current version will be posted on our website. Changes will apply subject to applicable law and will not remove or reduce statutory consumer rights that cannot legally be waived.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
Vivienne Natural Living
support@viviennenaturalliving.com
Suite 305 – 13888 Wireless Way
Richmond, BC V6V 0A3
Canada